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FAQs

I LOVE MY PINSTAPAL. WHY DON'T I HAVE IT YESTERDAY?
Please read the following information about shipping as it applies to all PinstaPals products.

SHIPPING IS FREE, WORLDWIDE.

All items are shipped via Australia Post within 3 business days. Items shipped within Australia will take between 2-5 business days. We send our items as a letter – not a parcel – to keep costs down for you. This means that there is no tracking available, but should you wish to pay extra and have your pin shipped as a package with tracking, or even express posted, please do not hesitate to contact us.

International orders are also shipped via Australia Post as letters. Delivery times vary significantly depending on your location. Orders to the USA can take up to 14 business days, the UK and Europe up to 10 business days and Asia up to 7 business days. You can check approximate delivery times through the Australia Post website.
 

Please be patient and if your order hasn’t arrived once the specified period has passed, please contact us.

WHAT IF I'M NOT HAPPY WITH MY PINSTAPAL?
Refunds are only available if there is a serious fault with your product. To obtain a refund, the item must be sent back at the buyer's cost for inspection. If the product is deemed faulty, a refund will be issued immediately.

Please note that it is the nature of soft enamel pins to have minor imperfections. Colours may differ slightly compared to what you see online, but we do our best to upload accurate images of our pins. Feel free to contact us if you are unsure.

WILL YOU SELL MY DETAILS TO THE FBI?
We’re good at keeping secrets, and all the information you provide safe with us. If you’ve signed up to the PinstaPals newsletter, your details will only be used to send you the occasional blog post, alert you of new stock and profucts and offer super sweet deals. Your information is safe with us and will not be shared with others.

WHAT’S A PRE-ORDER, ANYWAY?
Pre-order means that you can be the first to get your paws on a product that is not yet available or that is being restocked. Pre-order requires payment in full as per a normal order, and your product will be shipped to you as soon as it arrives in our hot little hands.

WHY DO YOU DONATE MY MONEY TO LORT SMITH?
$2 from every pin purchased is put aside and donated to Lort Smith, the busiest Animal Hospital in Australia. They do a number of things, including caring for animals, operating adoption centres and fostering services, and also running community outreach programs. Lort Smith Pet Therapy has been running for over 25 years, coordinating visited to hospitals, aged care facilities, disability services and other centres to improve the wellbeing of patients and residents.

I HEAR YOU HAVE PLASTIC MONEY IN AUSTRALIA. TRUE OR FALSE?
True! All the prices listed on the website are quoted in Australian dollars, because we are Aussies, after all. PinstaPals also reserves the right to change pricing without notice.
 
HOW DO I GET PINSTAPALS IN MY SHOP, STAT?
If you fancy stocking these hungry little critters in your shop, shoot us an email to talk wholesale: hello@pinstapals.com